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Create an accountShipping & Returns
IN-STORE PICKUP
In-store pickup is available directly at our shop. Please allow about 24 hours for your order to be prepared. We’ll email you as soon as it’s ready to be picked up.
DELIVERY TIMES
Orders are shipped within 1 to 3 business days of being received, Monday to Friday, excluding statutory holidays.
Once your order has shipped, please allow for the following delivery time:
- Quebec and Ontario: 1 to 3 business days
- Elsewhere in Canada: 3 to 7 business days
Please note: delivery times may be longer during promotional periods or high-traffic times, particularly during the holiday season.
Delivery is offered across Canada only.
SHIPPING METHOD
Orders placed on our online store are shipped by various carriers, depending on your region and the type of parcel. Once your order has shipped, you’ll receive an email from the carrier with a tracking number so you can follow your parcel.
Quebec and Ontario: Shipping is free on any purchase of $150 or more before taxes. For orders under $150, a flat fee of $12.99 plus taxes applies.
Other Canadian provinces: Shipping is free on any purchase of $250 or more before taxes. For orders under $250, a flat fee of $15.99 plus taxes applies.
Please note: additional fees may apply for certain remote regions. In that case, a member of our team will contact you before shipping to let you know.
EXCHANGES AND STORE CREDIT
Exchanges or store credit are accepted within 14 days of the purchase date, under certain conditions:
- Merchandise must be regular-priced, in its original, intact packaging, and in its original condition.
- No exchange or store credit is given for sale, damaged, or altered items.
ONLINE ORDERS
Initial shipping fees are non-refundable. In the case of a refund, they will be deducted from the refunded amount. For an exchange or return made following receipt of broken or defective merchandise, return shipping costs are fully covered by Patati & Patata. For any other return or exchange made on an online order, return shipping costs are the customer’s responsibility, including in the case of an error in the delivery address entered when placing the order.
ORDER CANCELLATION
Patati & Patata reserves the right to cancel any order placed on its online store, particularly in the event of an error, an item’s unavailability, or for any other reason deemed necessary. If an order is cancelled, the full amount will be refunded and a confirmation email will be sent to you.